Can I bring a friend to member-only events?

Yes, you can bring one friend, just let us know when you book.

What are the discounts for different club options?

How Many How Often Discount
3 bottles per pack Every Month 10% plus free shipping
6 bottles per pack Every 6 Months 10% plus free shipping
6 bottles per pack Every 3 Months 15% plus free shipping
12 bottles per pack Every 6 Months 15% plus free shipping
12 bottles per pack Every 3 Months 20% plus free shipping

Are there set dates when you send my wine?

Your wine is sent based on when you joined, so this will be different to most other members.

Can I change my wines?

Yes, two weeks before a pack is due we will email you with details of how to log in to your account and review or change your preferences. Or change them at any time by accessing your account here.

I’ve forgotten my password, how can I retrieve it?

Simply select the ‘Lost password’ option when logging into your account. You can click here to reach your account.

Can I change the pack I selected?

Yes, you can login at any time to change packs. Your discount will go up or down accordingly.

Will the vintage of the wine I get change?

Yes, as vintages sell out they’ll be replaced with the next vintage. You’ll always know what you’re about to receive when we email you two weeks before your pack is due.

When is my credit card charged?

For club packs, we charge your credit card on the day your pack is due to go and it will be sent the same or next day. For other orders, your card is charged when you place the order and your wine will normally be sent on the next business day.

How do you store my credit card details?

Your credit card details are encrypted and stored only on the Stripe payment gateway. We don’t have access to them but you can review and change your card details by logging in to your account. We’ll remind you to check if your credit card details are current before each pack is due.

What discount do I get for purchases other than wine club?

In Cellar Door all members get a 10% discount and complimentary tasting. To purchase wine online, simply login to your account to receive the same discount that applies to your regular packs.

When can I cancel my membership?

While the discounts and benefits are based on being a member for at least a year, you can cancel at any time simply by logging into your account or contacting us.